Privacy policy

Lonoco Limited understands the importance of privacy and confidentiality and holds all customer information in the strictest confidence. This privacy policy describes how Lonoco collects, uses or disclose personal information and the choices that are available with respect to our handling of personal information. This privacy policy applies to personal information we collect when you interact with us online through this Website. We may change this Privacy Policy from time to time to address changes in applicable laws or our business operations. Please read the following to learn more about our Privacy Policy.

We directly operate the selling of products on the Website (www.lonoco.com) and any personal data that you directly and voluntarily provide through the Website when you register and / or place online orders, the data will be processed in compliance with current applicable laws on privacy and local regulations applicable from time to time. By submitting your personal data, you consent to the use of that information as set out in this Privacy Policy. 
 
PURPOSE OF COLLECTION 

We obtain the personal data for the purpose of conducting our business to provide our services to you including the delivery of purchased products, replying to your questions and requests, and processing returns or exchanges of products. We closely monitor use of our Website and our services.
 
COLLECTION OF INFORMATION
 
The items of data collected include, for example, name, address, email address, phone numbers, shipping information, billing information and credit card data. Your credit card data (including credit card numbers and other payment information) are provided to our payment services providers who process payment details further. Locnoco does not store or maintain your personal data or credit card data for any other use. 
 
USE OF INFORMATION
 
We use personal information for following purposes:
  • Provide, maintain and improve our services.
  • Deliver the products and services you request.
  • Process your orders, payments and account adjustments and initiate, render, bill and collect payment for our products and services.
  • Conduct internal research and make business decisions about current and future product and service offerings.
  • Respond to your comments, questions and requests and provide customer service.
  • Manage your online account and send technical notices, updates, security alerts and support and administrative messages.
  • Personalize your online experience and provide advertisements, content or features that match your profile and interests.
  • Monitor and analyze trends, usage and activities.
  • Comply with our legal and regulatory obligations, such as cooperating with law enforcement and responding to governmental requests.
  • Enforce our policies, terms and conditions or other agreements.
  • Defend against or pursue claims, disputes or litigation—in court or elsewhere.
  • Carry out any other use as permitted by your consent.

DISCLOSURE OF PERSONAL INFORMATION
 
We use disclose personal information for following purposes:
  • Personal data will also be shared with vendors, agents, consultants, contractors and other third parties to carry out work on our behalf and improve the products and services they provide to us, such as providers of web hosting, shipping and delivery, payment processing, fraud prevention, analytics, marketing, advertising and customer service. The personal data transferred to these service providers will be retained only to the extent necessary for the purposes of the service provided.
  • Personal data may be shared with government authorities and/or law enforcement officials if required. 
  • If we believe your actions are inconsistent, or if disclosure is necessary to enforce compliance with our user agreements or policies or to protect the rights, property and safety of us or any third party.
  • With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

RETENTION PERIOD
 
Our retention periods for personal information are based on business needs and legal requirements. We retain personal information for as long as is necessary for the purposes described above. We also retain personal information as long as necessary to comply with legal obligations, resolve disputes and enforce our agreements. 

YOUR PRIVACY CHOICES
 
Lonoco is committed to ensuring the confidentiality of your personal information and guaranteeing that your access, rectification, cancellation and objection rights are fully met. Should you wish to access your data, to correct any inaccuracies in your data or to ask us to stop processing your personal data for direct marketing purposes, please send us an email to customercare@lonoco.com. By registering and providing us with information on this website, your consent to us in performing the conveyance will be deemed given.


Lonoco Limited reserves the right to amend this Privacy Policy from time to time.

Last updated: February 14, 2024